I haven’t reached the distance stated on my service interval.
Do I need to still service my car?

Your service intervals recommended by your manufacturer are based on the age and mileage of the vehicle. They usually state that a service is carried out either each year or at a particular km limit, whichever comes first.

If your service interval is, for example, every 12 months or every 15,000km, you will need to service the car either at the one year mark or the when you reach 15,000km, whichever comes first. So even if you only travel 10,000km in the year, the car will still need to be serviced at the 12 month interval to help maintain its optimal performance and any warranty.

How much does a service cost?

The cost of a service can vary from manufacturer to manufacturer and for each different service interval. As an authorised franchise dealer, while your vehicle is still in the new warranty period we are bound to the manufacturer’s set servicing schedules, using only genuine parts and approved lubricants. This is to ensure the vehicle’s warranty remains validated and your vehicle performance is optimised. We can provide you with an estimated cost for your next service.

For vehicles in our franchise range, once your vehicle is out of its new car warranty, and/or other protection plans, we can offer a basic fixed price service if you are doing low kms. Depending on the model, these can start at $299. These prices do not include the cost of any additional repair work as a result of the service. For vehicles outside our franchise range we can give you an estimate for your basic service.

How long does a service take?

This can vary by model and your vehicle’s mileage, however we can typically service a vehicle within 3-4 hours. Our standard servicing option means you can drop your car off at the start of the day with a guarantee it will be ready at the end of the day. Or leave it with us just for a morning or an afternoon.

If your vehicle is eligible for our Express Servicing option, we can book a set timeframe, and complete the service within an hour. Alternatively, if you need your car during the day, we can service the vehicle overnight with our Night Servicing option. Check below to see if your vehicle is eligible for Express or Night Servicing.

Please note that repair work timeframes sit outside these parameters and are on a case by case basis.

Can I have a courtesy car?

Due to the number of services we carry out each day we cannot have a courtesy car available for every customer, however we can offer you a rental car at $57.50 per day including fuel.

Those booking with our Night Servicing option are eligible for a courtesy vehicle.

You can also take advantage of our collect & return servicing option where a vehicle can be left with you.

Rental cars

Why do I need to service my car?

For safety reasons and to ensure your vehicle performs at its best, it is essential to service your vehicle. As WOF periods have now extended, the annual service ensures the vehicle is safe. Servicing ensures that all oils, lubricants and mechanical parts are inspected and/or replaced if needed. This falls in line with the recommended maintenance schedules required by the manufacturers.

In some cases, not servicing your vehicle in line with the manufacturer recommendations can invalidate your new vehicle warranty and if applicable, your Brendan Foot Mechanical Plus plan. Our warranty team also check in with our manufacturers at every service booking for any outstanding safety recalls or service campaigns, so we can complete these at no charge to customers while your vehicle is with us.

Which models do you service?

We can service all makes and models at any of our four locations. Please note that some warranty work will need to be carried out at certain locations.

See our locations

How can I pay for my service?

We accept all types of payments including EFTPOS, credit card, bank transfer and cash. There is a 2% surcharge for credit card transactions.

If you have a service plan included with your vehicle purchase then you don’t need to make a payment towards your service for the duration of the plan. The exception to this is if there is a wear and tear item required (for eg, remote batteries, bulbs, wiper blades, brake pads) or any additional repair work as a result of a service inspection.

Can I wait while I get my car serviced?

Yes. We have customer lounges available at all of our sites so it’s possible to wait while you have your vehicle serviced. You may qualify to have an express service done, in which case your vehicle can be serviced within the hour. Standard service times will vary, but we can give you an estimated timeframe at the time of booking.

Customer Lounges

Express Servicing

Can I drop my vehicle off after-hours?

Yes. We have key drop-off boxes at all of our service locations in case you need to drop off your vehicle after-hours.

Is my car still under warranty?

This will vary by model so if you are unsure, please contact us on 04 587 0005 and we can check for you.

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  • Please note General Enquiries will be responded to within the hours of 08:30-17:30, Monday to Friday.
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What are On Road Costs?

On Road Costs (ORC) are the costs involved in us receiving a new vehicle from the manufacturer and preparing it for sale. These include, but are not limited to, dealer pre-delivery costs such as a mechanical inspection and WOF, a full groom and a full tank of fuel, plus the new vehicle registration fee and Road User Charges (for diesel vehicles).

Find out more here.

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Greytown Weekend & Getaway Car Competition Terms & Conditions, 1 Nov 2021 to 20 February 2022

Win your choice of new car from Brendan Foot Supersite’s selection to take for a night for two at The White Swan Hotel in Greytown!

1. Promotion Description
The Promotion involves registrants and official volunteers for the 2022 Brendan Foot Supersite Round the Bays who are 25 years or older selecting a vehicle from a competition page on the Brendan Foot Supersite website. Before the 2022 Brendan Foot Supersite Round the Bays event on 20 February 2022 ten lucky people will win for their personal use a prize consisting of:

Their chosen vehicle to be used in conjunction with a one night stay in a Deluxe suite plus breakfast for two at The White Swan Hotel in Greytown.

The winners will be selected randomly after registration has closed.
The winners will be contacted by the Promoter using the contact details provided in that entrant’s registration. If the Promoter is unable to contact any winner, or that winner does not respond to the Promoter’s contact within 24 hours of the draw, then that winner forfeits the Prize and the Promoter will draw another winner to a total of ten prizes.

2. Terms and Conditions
By registering for this Promotion you agree to be bound by these terms and conditions.

3. Registration
a) You must have registered for the 2022 Brendan Foot Supersite Round the Bays, or signed up to be an official volunteer for the event.
b) The Registration Period closes 4pm on 19 February 2022.
c) Register via www.brendanfoot.co.nz/getaway-car during the Promotion Period and complete the registration form. Entry details must be the same as provided for Round the Bays registration.
d) You must be 25 years or older.
e) By registering for the Promotion you will go into the draw to win the vehicle selected on the Getaway Car page, and a night for two at The White Swan Hotel Deluxe suite, plus breakfast for two.
f) Only one entry for the Greytown Weekend & Getaway Car competition per 2022 Brendan Foot Supersite Round the Bays registration, or per official volunteer.
g) A 2022 Brendan Foot Supersite Round the Bays Family Registration qualifies for one entry in the Greytown Weekend & Getaway Car Competition.

4. Prize
Choose Your Get-Away Car and night for two at The White Swan Hotel
Each of the ten winners of the Greytown Weekend & Getaway Car Competition will have for their personal use:
Their chosen vehicle to be used in conjunction with a one night stay in a Deluxe suite plus breakfast for two at The White Swan Hotel in Greytown, to be taken before 1 December 2022.
The accommodation is subject to availability and is to be booked directly with The White Swan.
The winner will need to contact Brendan Foot Supersite two weeks in advance of the date the vehicle is required. The vehicle is to be collected from Brendan Foot Supersite on the day of the accommodation booking and returned the day after. The vehicle collection and return are to be at agreed times and these will be within Brendan Foot Supersite’s opening hours.
Any other costs or charges associated with the vehicle or accommodation use are the responsibility of the prize winner, NOT Brendan Foot Supersite.
In the case that their chosen vehicle is not available the winner will be contacted and offered other choice/s. Specification and vehicle colour will be subject to availability.
The winner will be required to have a full New Zealand Driver’s Licence which is current and correct with no impairments pending, and sign a Loan Vehicle Agreement which outlines conditions covering vehicle driver responsibilities, damage, insurance excess of $3,000, fines and regular maintenance.
Brendan Foot Supersite will have the right to inspect the vehicle at their request during the loan period.
Any damage must be reported to Brendan Foot Supersite as soon as possible after the damage occurred. Reasonable wear and tear of the vehicle will be accepted. Any excess wear and tear may be subject to charges to return the vehicle to a suitable state.
No modification or maintenance of the vehicle is permitted.

5. General
a) This Promotion is not open to employees of the Promoter, Nuku Ora, and their families, its related companies, agents and affiliates.
b) The winner is responsible for all additional costs in excess of the prize value.
c) The prize is not redeemable for cash.
d) The Promoter’s decision on all matters is final and no correspondence or discussion will be entered into.
e) You agree that if you participate in the Promotion, your name and photograph or any footage from the Promotion may be used for publicity purposes in all media by the Promoter, without remuneration.
f) To the extent permitted by law, the Promoter and Nuku Ora and any other person or party associated with this Promotion shall not be liable to you in respect of any loss, damage or injury whatsoever (including, but not limited to, any direct, indirect, and/or consequential loss or damage), including personal injury suffered as a result of, or arising in connection with, the Promotion or winning (or not winning) the prize.
g) The winner may designate someone else to accept the prize on their behalf only with prior approval from the Promoter. If the winner is unable or unwilling to accept the prize, the Promoter may choose an alternate winner.
h) The Promoter is committed to protecting your privacy. The Promoter will collect and use your details for the purposes of running this Promotion and in accordance with these terms and conditions. The Promoter may also use your details to send you marketing and promotional material. You can access and request correction of your personal information, or unsubscribe from any further communication by contacting the Promoter on 04 587 0005 or sending a message to customerservice@brendanfoot.co.nz. You can also unsubscribe from any Brendan Foot Supersite emails at the bottom of the message. If you unsubscribe you won’t be contacted by The Promoter again.
i) These terms and conditions are governed by New Zealand law and any dispute arising out of or in connection with them will be subject to the exclusive jurisdiction of the New Zealand courts.
j) Brendan Foot Supersite is the promoter of this Promotion and may modify these terms and conditions at any time without notice. The Promoter reserves the right to cancel, suspend or change the Promotion or any element of the Promotion for any reason, including any cancellation, suspension or change necessitated by any event outside of Promoter’s control.

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