We are open for business and following the Ministry of Health’s Covid-19 RED guidelines. Please be assured we are doing everything we can to ensure a safe environment for our customers and staff.

Providing the best service in challenging times

As everyone will be aware, NZ is experiencing supply chain delays across many industries at the moment and ours is no different. Alongside these delays, the anticipated levels of infection in the community and resulting disruption to the workforce is likely to mean in coming weeks and months we may not always be able to operate at our usual high standard of efficiency. There may be times when your vehicle may not be able to be serviced on your first choice of date and time. Similarly, your new vehicle may take longer to arrive with us or be prepared for delivery.

We will not compromise on providing you with the best possible service – we simply ask for your understanding if there are delays in its delivery.

Safety in our dealership

The following procedures are now in place across all our business sites:

  • The Covid Tracer QR Code is on display and must be used by everyone visiting the premises in any capacity, even if they do not go inside. There is also a contact tracing log for anyone not able to use the QR code.
  • Mask-wearing is compulsory for all customers, suppliers and customer-facing staff.
  • Interaction between customers and staff is at a minimum distance of 1.5 metres.
  • Customers bookings are being staggered throughout the day to minimise contact with others.
  • Staff are working from home where possible. Those on-site are working at a distance of 1.5 metres from each other where practical and we have bubbles set up for our service teams.
  • Any staff who are unwell will remain at home.
  • Our premises are being regularly cleaned and sanitised, including all tools in our service departments.
  • All vehicle touchpoints are being sanitised before and after contact, both in our showrooms and service departments, as are our Business Managers’ desks in between customers.

Vehicle service, repairs and WOF process

Our service, repair and WOF process is proceeding as usual with bookings made over the phone or by email. Confirmation of booking times and any changes required will be communicated by text message or phone.

We ask that if you or anyone in your household is showing cold or flu-like symptoms, has been asked to self-isolate or is awaiting a Covid test result, that you get in touch with us and we will reschedule your booking. Please do not bring your vehicle to us. We are also unable to collect it from you.

For the safety of our team, before you bring your vehicle into our service department, can you please remove all used masks, tissues/handkerchiefs, and RAT tests. This also includes items in the glove box as our technicians need to access that area to replace pollen filters and update your service booklet.

Our staff are all working within the Covid RED guidelines and all touchpoints will be sanitised before you collect your vehicle.

Please note that at this time:

  • We are unable to offer any pick ups or drop offs of vehicles or customers.
  • You are able to wait in our customer lounges (with seating appropriately distanced) however we are not able to offer refreshments.
  • There may be some instances of delays in parts delivery, however we will keep you informed should you be affected.

Sales process

You are welcome to visit our yards and showrooms. Our distancing and tracing guidelines are clearly displayed.

All test drives are unaccompanied at this time, either from the showroom or from your home.

The trade-in process continues as normal with our salespeople able to appraise your trade-in vehicle either at the dealership or at your home. Our salespeople will be wearing a mask and gloves and will sanitise the vehicle prior to and after appraising it.

Once the sale process is complete we will provide pick up or delivery options for you. New car pick ups from our showrooms will be at appointed times in order to keep numbers to a minimum.

Completely contactless option

We can easily handle the entire sales process in a contactless way if you prefer. We can offer you a video tour of the vehicle you’re interested in (see more here) and can of course answer all queries over the phone or by email.

Our Business Managers can take care of all paperwork by email, and payments can be made by phone or internet banking. Their expertise is in helping people finance their vehicles cost effectively. Your new vehicle can be delivered to you, or we can make it available for you to pick up at an appointed time.

You are able to buy any of our used vehicles entirely online by using our Online Shop. Start by choosing the used vehicle you are interested in and clicking the Reserve Now button.

Page updated 28 February 2022

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What are On Road Costs?

On Road Costs (ORC) are the costs involved in us receiving a new vehicle from the manufacturer and preparing it for sale. These include, but are not limited to, dealer pre-delivery costs such as a mechanical inspection and WOF, a full groom and a full tank of fuel, plus the new vehicle registration fee and Road User Charges (for diesel vehicles).

Find out more here.

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Greytown Weekend & Getaway Car Competition Terms & Conditions, 1 Nov 2021 to 20 February 2022

Win your choice of new car from Brendan Foot Supersite’s selection to take for a night for two at The White Swan Hotel in Greytown!

1. Promotion Description
The Promotion involves registrants and official volunteers for the 2022 Brendan Foot Supersite Round the Bays who are 25 years or older selecting a vehicle from a competition page on the Brendan Foot Supersite website. Before the 2022 Brendan Foot Supersite Round the Bays event on 20 February 2022 ten lucky people will win for their personal use a prize consisting of:

Their chosen vehicle to be used in conjunction with a one night stay in a Deluxe suite plus breakfast for two at The White Swan Hotel in Greytown.

The winners will be selected randomly after registration has closed.
The winners will be contacted by the Promoter using the contact details provided in that entrant’s registration. If the Promoter is unable to contact any winner, or that winner does not respond to the Promoter’s contact within 24 hours of the draw, then that winner forfeits the Prize and the Promoter will draw another winner to a total of ten prizes.

2. Terms and Conditions
By registering for this Promotion you agree to be bound by these terms and conditions.

3. Registration
a) You must have registered for the 2022 Brendan Foot Supersite Round the Bays, or signed up to be an official volunteer for the event.
b) The Registration Period closes 4pm on 19 February 2022.
c) Register via www.brendanfoot.co.nz/getaway-car during the Promotion Period and complete the registration form. Entry details must be the same as provided for Round the Bays registration.
d) You must be 25 years or older.
e) By registering for the Promotion you will go into the draw to win the vehicle selected on the Getaway Car page, and a night for two at The White Swan Hotel Deluxe suite, plus breakfast for two.
f) Only one entry for the Greytown Weekend & Getaway Car competition per 2022 Brendan Foot Supersite Round the Bays registration, or per official volunteer.
g) A 2022 Brendan Foot Supersite Round the Bays Family Registration qualifies for one entry in the Greytown Weekend & Getaway Car Competition.

4. Prize
Choose Your Get-Away Car and night for two at The White Swan Hotel
Each of the ten winners of the Greytown Weekend & Getaway Car Competition will have for their personal use:
Their chosen vehicle to be used in conjunction with a one night stay in a Deluxe suite plus breakfast for two at The White Swan Hotel in Greytown, to be taken before 1 December 2022.
The accommodation is subject to availability and is to be booked directly with The White Swan.
The winner will need to contact Brendan Foot Supersite two weeks in advance of the date the vehicle is required. The vehicle is to be collected from Brendan Foot Supersite on the day of the accommodation booking and returned the day after. The vehicle collection and return are to be at agreed times and these will be within Brendan Foot Supersite’s opening hours.
Any other costs or charges associated with the vehicle or accommodation use are the responsibility of the prize winner, NOT Brendan Foot Supersite.
In the case that their chosen vehicle is not available the winner will be contacted and offered other choice/s. Specification and vehicle colour will be subject to availability.
The winner will be required to have a full New Zealand Driver’s Licence which is current and correct with no impairments pending, and sign a Loan Vehicle Agreement which outlines conditions covering vehicle driver responsibilities, damage, insurance excess of $3,000, fines and regular maintenance.
Brendan Foot Supersite will have the right to inspect the vehicle at their request during the loan period.
Any damage must be reported to Brendan Foot Supersite as soon as possible after the damage occurred. Reasonable wear and tear of the vehicle will be accepted. Any excess wear and tear may be subject to charges to return the vehicle to a suitable state.
No modification or maintenance of the vehicle is permitted.

5. General
a) This Promotion is not open to employees of the Promoter, Nuku Ora, and their families, its related companies, agents and affiliates.
b) The winner is responsible for all additional costs in excess of the prize value.
c) The prize is not redeemable for cash.
d) The Promoter’s decision on all matters is final and no correspondence or discussion will be entered into.
e) You agree that if you participate in the Promotion, your name and photograph or any footage from the Promotion may be used for publicity purposes in all media by the Promoter, without remuneration.
f) To the extent permitted by law, the Promoter and Nuku Ora and any other person or party associated with this Promotion shall not be liable to you in respect of any loss, damage or injury whatsoever (including, but not limited to, any direct, indirect, and/or consequential loss or damage), including personal injury suffered as a result of, or arising in connection with, the Promotion or winning (or not winning) the prize.
g) The winner may designate someone else to accept the prize on their behalf only with prior approval from the Promoter. If the winner is unable or unwilling to accept the prize, the Promoter may choose an alternate winner.
h) The Promoter is committed to protecting your privacy. The Promoter will collect and use your details for the purposes of running this Promotion and in accordance with these terms and conditions. The Promoter may also use your details to send you marketing and promotional material. You can access and request correction of your personal information, or unsubscribe from any further communication by contacting the Promoter on 04 587 0005 or sending a message to customerservice@brendanfoot.co.nz. You can also unsubscribe from any Brendan Foot Supersite emails at the bottom of the message. If you unsubscribe you won’t be contacted by The Promoter again.
i) These terms and conditions are governed by New Zealand law and any dispute arising out of or in connection with them will be subject to the exclusive jurisdiction of the New Zealand courts.
j) Brendan Foot Supersite is the promoter of this Promotion and may modify these terms and conditions at any time without notice. The Promoter reserves the right to cancel, suspend or change the Promotion or any element of the Promotion for any reason, including any cancellation, suspension or change necessitated by any event outside of Promoter’s control.

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