We are open for business and following the Ministry of Health’s Covid-19 RED guidelines. Please be assured we are doing everything we can to ensure a safe environment for our customers and staff.

Providing the best service in challenging times

As everyone will be aware, NZ is experiencing supply chain delays across many industries at the moment and ours is no different. Alongside these delays, the anticipated levels of infection in the community and resulting disruption to the workforce is likely to mean in coming weeks and months we may not always be able to operate at our usual high standard of efficiency. There may be times when your vehicle may not be able to be serviced on your first choice of date and time. Similarly, your new vehicle may take longer to arrive with us or be prepared for delivery.

We will not compromise on providing you with the best possible service – we simply ask for your understanding if there are delays in its delivery.

Safety in our dealership

The following procedures are now in place across all our business sites:

• The Covid Tracer QR Code is on display and must be used by everyone visiting the premises in any capacity, even if they do not go inside. There is also a contact tracing log for anyone not able to use the QR code.
• Mask-wearing is compulsory for all customers, suppliers and customer-facing staff.
• Interaction between customers and staff is at a minimum distance of 1.5 metres.
• Customers bookings are being staggered throughout the day to minimise contact with others.
• Staff are working from home where possible. Those on-site are working at a distance of 1.5 metres from each other where practical and we have bubbles set up for our service teams.
• Any staff who are unwell will remain at home.
• Our premises are being regularly cleaned and sanitised, including all tools in our service departments.
• All vehicle touchpoints are being sanitised before and after contact, both in our showrooms and service departments, as are our Business Managers’ desks in between customers.

Vehicle service, repairs and WOF process

Our service, repair and WOF process is proceeding as usual with bookings made over the phone or by email. Confirmation of booking times and any changes required will be communicated by text message or phone.

We ask that if you or anyone in your household is showing cold or flu-like symptoms, has been asked to self-isolate or is awaiting a Covid test result, that you get in touch with us and we will reschedule your booking. Please do not bring your vehicle to us. We are also unable to collect it from you.

For the safety of our team, before you bring your vehicle into our service department, can you please remove all used masks, tissues/handkerchiefs, and RAT tests. This also includes items in the glove box as our technicians need to access that area to replace pollen filters and update your service booklet.

Our staff are all working within the Covid RED guidelines and all touchpoints will be sanitised before you collect your vehicle.

Please note that at this time:

• We are unable to offer any pick ups or drop offs of vehicles or customers.
• You are able to wait in our customer lounges (with seating appropriately distanced) however we are not able to offer refreshments.
• There may be some instances of delays in parts delivery, however we will keep you informed should you be affected.

Sales process

You are welcome to visit our yards and showrooms. Our distancing and tracing guidelines are clearly displayed.

All test drives are unaccompanied at this time, either from the showroom or from your home.

The trade-in process continues as normal with our salespeople able to appraise your trade-in vehicle either at the dealership or at your home. Our salespeople will be wearing a mask and gloves and will sanitise the vehicle prior to and after appraising it.

Once the sale process is complete we will provide pick up or delivery options for you. New car pick ups from our showrooms will be at appointed times in order to keep numbers to a minimum.

Completely contactless option

We can easily handle the entire sales process in a contactless way if you prefer. We can offer you a video tour of the vehicle you’re interested in (see more here) and can of course answer all queries over the phone or by email.

Our Business Managers can take care of all paperwork by email, and payments can be made by phone or internet banking. Their expertise is in helping people finance their vehicles cost effectively. Your new vehicle can be delivered to you, or we can make it available for you to pick up at an appointed time.

You are able to buy any of our used vehicles entirely online by using our Online Shop. Start by choosing the used vehicle you are interested in and clicking the Reserve Now button.

Page updated 28 February 2022