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COVID-19 Alert Level 4

Page updated 12.25pm, 8 April 2020

In line with COVID-19 Alert Level 4 requirements, Brendan Foot Supersite will be closed from 12.30pm Wednesday 25 March for 4 weeks, and will reopen for business on 22 April unless told otherwise by government directive.

We wholeheartedly support this measure by the NZ Government to halt the spread of COVID-19 and while it creates complications and hardship for us all, we understand this decision wasn’t taken lightly.

Please stay at home and avoid driving anywhere unnecessarily. Exercise from your front door and only use your vehicle for essential things such as going to the supermarket, pharmacy or doctor.

We will be updating this page as more information comes to hand.

Essential services

Brendan Foot Supersite will be providing vehicle repairs for those related to essential services. Please note these are repairs to vehicles needed by organisations involved in emergency, medical, defence and essential utilities. The NZTA have also stated that if your vehicle breaks down and you rely on it to travel to get food for your family, it will be able to be repaired. Routine servicing however, will not be available. To check which businesses are considered essential, please click here. Note that the list provided by the government is evolving. If you work in an essential service and your vehicle needs repairing to be on the road please contact us on 04 587 0005 or 0800 656 007.

Existing bookings

We appreciate many of you will have service and WOF bookings during this time. These are now on hold and will all be rescheduled when we reopen.

What about my WOF expiring?

For those with Warrants of Fitness due during the lockdown period, the NZTA have updated their guidelines with reference to the Ministry of Transport. Read more here. This information is current as at 30 March. Key points are:

  • Only essential vehicles will be inspected and issued with a Warrant of Fitness (WOF) or Certificate of Fitness (COF) during COVID-19 Alert level 4.
  • An expired WOF or COF on a non-essential vehicle will be deemed current but drivers must still ensure their vehicle is safe to operate.

Please consider:

  • Is my travel essential to supporting life? Am I supplying or moving food, medicine, fuel or other supplies that are essential to support or maintain life?
  • Is my travel crucial to keeping essential services running?
  • Stretching the definition of what is “essential” undermines COVID-19 alert level 4, puts more New Zealanders’ lives at risk, and could extend the lockdown for longer.

Scheduled servicing

For those with manufacturer scheduled services between now and 22 April, these are now on hold and we will rebook you as soon as we reopen.

Please note that there will be no penalties for missing your scheduled service during the lockdown period, but it is important to get it done as soon as possible when conditions ease. Our manufacturers have all responded with understandable leeway to the COVID-19 crisis in relation to servicing and warranties. Check our Manufacturer Warranties page for up-to-date details.

We will be honouring existing Brendan Foot Supersite Mechanical Assurance Plans in the case of your scheduled servicing being delayed due to COVID-19 restrictions. If your service is due during this time, we will need to reschedule it to be done within a month of reopening. For more information please contact us.

Breakdowns under warranty

If you have a breakdown and your vehicle is under manufacturer warranty, please check our Manufacturer Roadside Assistance page.

Finance concerns

With the very rapid changes to many people’s work circumstances we appreciate you may have concerns about your finance payments. We are working closely with our finance companies to find solutions. Below are links to their websites where you will find updated information.

UDC Finance
Heartland Bank (Marac/Holden Financial Services/Kia Finance)
Mitsubishi Motors Financial Services

If you are unsure which finance company you are with or have any other queries related to your finance payments, please don’t hesitate to get in touch with our Business Managers by email.

Vehicle licencing (Rego)

You are still able to get a new rego (re-licence your vehicle) online by following the instructions on your reminder letter or email, or by visiting the NZTA site here.

Please note that there has recently been an email scam circulating regarding vehicle re-licencing. A genuine email from the NZTA will show details specific to your vehicle (its make, model, registration number and expiry date). Please do not follow any links on an email without those details.

Also be aware that due to possible delays in postal deliveries you will need to allow extra time to have the label posted to you. If you do not have online access to renew your rego, the NZTA are working on alternative methods. Please keep an eye on their website.

Driver Licencing

For those with Driver’s Licences expiring during lockdown, the NZTA are still working out what to do about this issue. Please check their website regularly.

Test drives

For those of you with test drives booked these are now cancelled. We will be in touch to reschedule them when we reopen. For new car test drives our automated calendar is still open for bookings from 22 April. We will adjust this as and when the alert level changes.

New and used cars

We are still taking enquiries on our entire range of new and used vehicles and welcome any questions you have. Delivery will not be possible until after we reopen for business on 22 April (unless advised otherwise). At this stage we are only able to answer questions via email or on the phone.

If you have any questions in the meantime, please keep an eye on this page, phone 04 587 0005 or feel free to contact the team at the appropriate address below. Note that our response times may be longer than usual.

Look after yourselves and those around you, and we look forward to seeing you again as soon as possible. Keep safe!

SALES: onlineenquiry@brendanfoot.co.nz
SERVICE: jamesh@brendanfoot.co.nz
FINANCE: paulae@brendanfoot.co.nz
PARTS: kenf@brendanfoot.co.nz
GENERAL: customerservice@brendanfoot.co.nz

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  • In line with COVID-19 Alert Level 4 requirements, Brendan Foot Supersite will be closed from 12.30pm Wednesday 25 March for 4 weeks, and will reopen for business on 22 April unless told otherwise by government directive.

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    Your request will still be responded to, however, our response times will be affected.

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  • In line with COVID-19 Alert Level 4 requirements, Brendan Foot Supersite will be closed from 12.30pm Wednesday 25 March for 4 weeks, and will reopen for business on 22 April unless told otherwise by government directive.

    Your request will still be responded to, however, our response times will be affected.

  • This field is for validation purposes and should be left unchanged.
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