Page updated 8 September 2021

We are fully open for business in all our showrooms, yards, parts and service departments, and are closely following the updated Ministry of Health guidelines for Delta Alert Level 2. Be assured we have robust sanitising and distancing measures in place for both our staff and customers. See more information on this below.

For any service related enquiries not covered below, please contact our Customer Service team on 04 568 1160 or by email. For sales enquiries, please contact our Sales team on 04 587 0005 or by email.

Safety in our dealership

The following procedures are now in place across all our business sites:

  • Everyone entering the premises must use the Covid-Tracer QR Code or the manual tracing log.
  • Staff are working at a distance of 1 metre from each other, and any staff who are unwell will remain at home.
  • We are observing 2 metre distancing between staff and customers.
  • Public-facing staff are wearing masks.
  • We are encouraging the frequent washing of hands and avoiding handshakes and shared pens.
  • Our premises are being regularly cleaned and sanitised, including all tools in our service departments.
  • Our technicians are wearing a fresh pair of gloves for every job.
  • All vehicle touchpoints will be sanitised before and after use.
  • Service appointments are being staggered where possible to limit the number of customers on site at any give time.
  • Transport drivers delivering vehicles to the dealership are wearing PPE.

Vehicle service, repairs and WOF process

Servicing, repairs and WOFs will continue as usual across all our departments, with our staff taking care to follow hygiene protocols. They will also guide you through the distancing process on arrival.

You are able to wait for your vehicle to be repaired, as long as a 2 metre distance from others is maintained in our customer lounge. We are unable to provide tea, coffee or magazines and newspapers at this time.

We are unable to wash or groom vehicles at this time however we will be sanitising all touchpoints.

We are still able to offer customer drop-offs and pick-ups if need be. Our drivers will be wearing masks and customers must do the same.

or call 04 568 1160

Buying process

We can easily handle vehicle purchases in a safe way with minimal contact – or no contact if you prefer. Our Business Managers can take care of all paperwork by email, and payments can be made by phone or internet banking. They can also help you arrange finance if need be. We can deliver your vehicle to you in a safe way, either at the dealership or to your home. For all sales enquiries, please contact our Sales team and for finance queries talk to our Business Managers. You can apply for finance online here.

Take a video tour

If there’s a car you’re interested in, we are able to take you on a personalised video tour of it. It’s really easy. You tell us which car you’d like to see – new or used – and let us know if there are any particular features you’d like to know more about (for example, the dashboard layout, how the seats fold down, even the sound of the engine) and one of our salespeople will record a video tour just for you. We’ll then email you the link to watch in your own time and share with others. Find out more.

Safe and contactless test drives

All test drives will be unaccompanied, from the dealership or from your home. Simply book your test drive online and choose your location. A salesperson will be in touch by email to arrange the paperwork and timing, and then the vehicle will be ready for you at the agreed time and place. You must use the Covid Tracer QR Code or ask the salesperson to add your name to our contact tracing register. All contact surfaces and keys will be sanitised before and after you drive the vehicle.

For new model test drives, click here. For used car test drives, find the used vehicle you’re interested in and fill out the ‘request a test drive’ form.

Trade-ins

The trade-in process continues as normal with our salespeople able to appraise your trade-in vehicle either at the dealership or at your home, depending on what suits you. Our salespeople will be following hygiene protocols and will sanitise vehicle touchpoints prior to and after appraising it.

Buy used cars online

You are able to buy any of our used vehicles entirely online by using our online vehicle purchase tool. Start by choosing the used vehicle you are interested in and clicking the “Buy Now” button.

Warrants of Fitness

If your WOF has expired it is important to get it done as soon as possible. If you are unable to bring in your vehicle in at this time, please check the Waka Kotahi/NZTA website for their advice at Alert Level 2.

Vehicle Licences (Rego) & Driver Licensing

Vehicle licences (regos) can be arranged online at the Waka Kotahi/NZTA site or by following the instructions on the reminder letter or email you will have received. For all queries related to renewing your rego and driver licensing in Alert Level 2, please check the Waka Kotahi/NZTA website.

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What are On Road Costs?

On Road Costs (ORC) are the costs involved in us receiving a new vehicle from the manufacturer and preparing it for sale. These include, but are not limited to, dealer pre-delivery costs such as a mechanical inspection and WOF, a full groom and a full tank of fuel, plus the new vehicle registration fee and Road User Charges (for diesel vehicles).

Find out more here.

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